The solution introduces a new query system that provides onboard support to the operator. In the form of a conversation, it delivers all the necessary information to resolve the issue within seconds. To obtain the optimal response, the solution can connect to the ship’s internal systems and: extract all relevant information, query technical information and maintenance documents, consult the history of previous requests, and even identify the root cause of the issue and offer recommendations for action. Once all the necessary information is gathered, it leverages the power of generative AI to create precise and traceable responses.

In the same response, the operator can access the original sources from which the provided information was obtained. Additionally, this system allows for easy and clear control and management of the AI models used.

As a result, it enhances the crew’s experience, reduces the time spent resolving issues, and decreases the learning curve for operators, who now have access to all knowledge 365 days a year. This system can operate on the ship without needing a network connection, thus preventing potential security breaches.